欢迎光临面岛爱购!  | 登 录 | 注 册 | 快递查询 | 论坛 | 联系方式
显示含税(GST)价格
New Zealand
售后:请点击咨询 
帮助中心
配送方式
Delivery Policy
快递查询
面岛爱购-新西兰自取地址
付款方式
付款方式
面岛订单取消规则
在线充值
售后服务
电子产品发货测试声明
Karicare 奶粉常见问答
售后细则-新西兰
售后细则-中国
面岛爱购售后申请表
新手指南
面岛爱购微信账号
如何成为面岛的供货商
常见问题回答
国际物流查单方式
会员中心
会员规则
一站式代发&代购
面岛币积分兑换
Who is MDD
当前位置: 首页 > 系统分类 > 帮助中心 > 配送方式 > Delivery Policy

Delivery Policy

关注:38791

订单状态说明


下单后您可以在会员中心-我的订单中关注您的订单状态:


订单确认:说明我们已经收到您下的订单。

已付款:说明我们已经查到您的付款并已经更新了付款状态。

中转中:说明仓库正在为您的订单从各个仓库调货。

中转完成:说明仓库已经为您调货完毕,正在分拣商品和打包。

配货完成:说明仓库已经为您打包完毕,等待快递公司 / 岛岛送货壮丁 取货。


注:

1. 如果您是送货上门订单,如果在下午6点00分前看到了配货完成,当晚就一定会给您送货了。

2. 如果您是快递发货的订单,看到配货完成后,您的订单将会在当晚或第二天早上发出。

3. 如果您是自取的订单,如果在下午6点00分前看到了配货完成,您的订单就可以在当晚7点后自取了。


Pick Up(自取订单)


(可以取货时付现金;也可以先转账,款到后来取货)

自取的亲们,麻烦先下单,不然我们不知道亲要来取什么东西喔~

下单后您可以在会员中心-我的订单中关注您的订单状态 如果您的订单状态变为配货完成,您就可以在配货完成显示的当天晚上7点后来取货了。

自取时间是一周7天,中午12点后,建议您最好是15:30后取货。截止时间一般为19:00。

自取地点在 155 Queen St, City。

具体地点:155号是万国大厦,您面对着万国大厦时左手边是一家眼镜店,在眼镜店的旁边,是一家黑色牌子的日本店,店名为Japan Dollar Mart。日本店一进门是一个往下走的楼梯,您径直顺着楼梯走下来,找款台说您的单号就可以了。


北岸自取地点:8 Cebel Pl, Rosedale, Auckland 0632


如果您实在还是找不到请电话我们:0800 999 899  手机用户请拨打:09-9729611




Delivery(送货上门)


(可以货到付现金; 也可以转账,款到发货)
够满$50纽币, Auckland地区免费送货上门!
不足$50纽币,多加 $5 可送货。


Delivery Time(送货时间)


周日—周五 周六休息


岛岛送货壮丁会根据每天的订单数量和地区,自行设定路线。所以没办法跟各位亲们确定准确送到的时间。还望亲们谅解!
如有特殊时间要求,请提前与岛岛客服联系确定。

一般货送到后,岛岛送货壮丁会停在您家路边或者楼下,给您打电话或发短信通知您。麻烦您出门取货。

周1—周5 下午2点发货。款到发货。

快递公司节假日休息,所有节假日快递都不发货; 您如果选择快递邮寄的话 节假日也不会收到商品

Delivery Region(送货上门区域)


注:因岛岛人手有限,wattle down地区暂时停止送货服务,给您带来的不便十分抱歉。



我们会尽量满足您的送货要求,但岛岛人力有限,有些地区目前还没有开通,请您谅解。在以上范围外地区的用户,请您选择快递邮寄哦~


Post Service(快递公司发货)


(需要先转账,款到发货)
不发PO BOX!)

满$50全奥克兰地区免邮费!


满$70 全新西兰地区免首重邮费!


一般情况奥克兰发其他城市,首重为2公斤,超过2公斤的产品会一般多加收邮费。(在岛岛买东西一般不会超,如果有超的情况,客服会和您打电话联系。)

不够包邮金额的:


Auckland地区为 $3.5/单; 1-2个工作日白天到货;
Auckland以外所有城市为 $6/单。 2-4个工作日白天到货。


由于“岛岛便利店”的产品重量超过岛岛能承受的包邮范围,所以所有超市相关的产品,奥克兰以外客户总重量超出3Kg的岛岛会加收快递费。由于现在重量计算的系统还在制作中,所以如果您的订单超重的话,会有客服和您联系确认。为大家带来不便岛岛深感抱歉。


温馨提示

注1:我们发货后,您的快递号将会出现在您会员用户中心里,同时会给您留下的Email地址发送一次您的快递号。

注2:如果快递公司送货员到您那里,您恰好不在家。通常情况下快递员会在您邮箱或者是门口留下一张卡片,上面写着Calling Card,您可以照着卡片上的电话打给快递公司和他们约定再次给您送货的时间。

注3:如果您无法和快递公司说清状况,请联系我们网站首页的QQ客服,或拨打我们的客服电话0800 999 899  手机用户请拨打:09-9729611寻求翻译帮助。


关于转账发货的补充说明


通常情况下 岛岛查账时间为每天早上10点-11点之间,发货时间为每日下午14:00-15:00。因为发货后需要录入快递单号,所以发货时间和您收到快递单号的时间有出入,但一般情况下,收到快递单号的时间不会超出晚上19:00。


如果您是非ASB银行用户,您周一下单并在20:00之前(有的银行是22:00前)转账,我们会在周二上午10:00-11:00之间收到您的付款,您的货品将会在周二下午发出。但假若您是在20:00之后(有的银行是22:00后)转账,您的付款有可能会在周三上午10:00-11:00之间才能被查到,如遇到这样的情况,您的货将会在周三下午发出。如您是周末(含周五/周六/周日)转账,您的付款将会在周一或者周二上午被查到(转出的银行不同,到账的时间会不同)。


在收到您的货款后,我们一般情况下会将您的货在当天下午发出,并将您的快递单号录入系统。您将会收到一封EMAIL,或者您也可以登录您的会员中心查询您的快递单号。得到您的快递单号后,您可以点击网站首页右上方的快递查询进入快递公司首页,在快递公司首页的TRACKING处输入您的快递单号,您就可以查询到您货物现在的运送情况。


我们目前使用的快递公司为PBT,奥克兰本地到货时间通常是1-2天,如遇周末/公共假期等会推迟至工作日。如遇物流运送高峰,如圣诞节前后,会有延迟的现象发生。如果您在收到我们快递单号后3天仍然没有收到您的包裹,您以在邮箱或家门口附近找寻是否会有快递公司给您留下的calling card,如有,您可以按上面的电话致电PBT,他们预约时间再给您送一次。如果没有,请致电快递公司0800 722 655查询。如果您不方便打电话给他们,您也可以通我们的客服寻求帮助。


Shipment
Magic Group products are shipped in three ways from our shipping point. Shipping charges are prepaid and added to the invoice, except as otherwise agreed in writing. Packaging, mode of dispatch and way of dispatch are chosen by Magic Group, unless expressly agreed otherwise in writing. Risk of loss on all products shipped by Magic Group shall pass to purchasers upon transfer of those products to carrier. Magic Group shall not be liable for any loss, damage or delay during the course of shipment. The details of three shipping methods are shown below:
a) Self-pickup Service
You could choose pay cash when you pick up your items. You may also choose to bank transfer method to make your payment and then come to pick up. Please order online first before you come to pick up. After placing your order, please check the status of your order online. Come to pick up after you see the status changed to “preparation completed”. This service running for 7 days after 12pm. We suggest you come after 15:30 until 21:00. The place for pick up is: 155 Queen Street, City Central. Please come to the Japan Dollar Mart and tell the reception your order number. If you have any questions please feel free to contact us by ph: 09-3089818.
b) Delivery Service
You could choose to pay cash when the items have been delivered to you. You may also make payment through bank transfer and we will deliver right after receiving your payment. Your order will be delivered for free for Auckland region if your order amount exceed NZ$50.00. Otherwise, additional $5.00 will be charged for delivery. Please check your order online and it will be delivered after you see the status changes to “preparation completed”. Magic Group does not ensure the exact time that the order can be received by you. If you request any specific time for delivery, please contact our customer service. Please see the place that we are able to make delivery on http://www.mdd.co.nz/article.php?id=8. For the place that we couldn’t deliver to, please select courier service.
c) Courier Service
If you choose courier service, you have to make the payment first. After we received your payment, we will arrange our courier service. We use Fastway Courier Company for delivery. You can check your parcel by directly go to www.fastway.co.nz. You may also call Fastway Courier Company for any enquire and their contact detail is: http://www.fastway.co.nz/contact-us
Your courier tracking number will be shown in your membership account and we will send you an email to acknowledge you at the mean time. If you are not at home at the time the courier comes to your home, you normally will be leave a calling card. The courier will contact you for another delivery. If damage appears on your parcel (such as delay, serious damage etc.), please contact your local Fastway Courier Company for settlement of claim. Our customer service staffs are also willing to help you in this circumstance. Please contact our QQ or call us on 09-3089818.
i. Auckland region:
Please note that we will not charge your courier fee if your order amount has exceeded $30 in Auckland region. Other than that, $2.5 will be charged within Auckland per order. Your parcel will be received around 1-2 working days.
ii. Other area in New Zealand:
None courier fee will be charged if your order amount has exceeded $50 for parcels within initial weights for all New Zealand area. It will take 2-4 working days for delivery. Extra charge will be enclosed if the total weight of your parcel has exceeded 3kg and our customer service staff will contact you ASAP.
iii. Time for delivery:
We will make delivery as soon as we received your payment. We arrange courier at 2pm Monday to Friday. No delivery will be made on public holiday.
iv. Clarification for delivery:
Magic Group normally checks our account at 10:00-11:00am and arranges the delivery at 14:00-15:00pm every working day. We will give you courier tracking number after we arranged the delivery. Sometime the delivery time will be a bit different with the time you see your tracking number, however, you will receive your tracking number no later than 19:00pm.
If your bank account is not with ASB bank, any fund transfer before 20:00pm will be received after 11:00am in the following working day.
下一篇:面岛爱购-新西兰自取地址
本站简介 | 服务公告 | 最新商品 | 帮助中心 | 联系我们 | 信息中心 | 商业用户 | MDCOCO
Copyright © 2008-2017 面岛爱购 版权所有       在线客服: 请点击咨询
总部地址:155 Queen St, Auckland City    客服电话: 09-9729611    E-mail: service@mdd.co.nz
面岛爱购是一家100%由新西兰拥有&运营的公司 - MDD is 100% New Zealand Owned&Operated, Proudly!